Privacy Policy

Introduction

North Sarnia Lawn & Landscape ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or request a quote for lawn care and landscaping services in Sarnia and Lambton County, Ontario.

Who we are

North Sarnia Lawn & Landscape provides landscape construction and property services. If you have questions about this policy or your personal information, contact us at:

• Email: contact@sarnialandscape.ca
• Phone: (519) 312-0493

Information we collect

We may collect the following types of information:

• Contact details — such as your name, phone number, email address, and property address when you call, email, or submit a quote request.
• Service information — details about your property, project scope, photos, or notes you provide so we can prepare estimates and deliver services.
• Communications — messages, voicemails, and correspondence between you and our team.
• Website usage data — basic technical information such as browser type, device type, pages visited, and approximate location derived from your IP address, collected through our hosting provider and standard server logs.

How we collect information

We collect information when you:

• Submit our online quote request form (powered by Jobber)
• Contact us by phone or email
• Interact with us on social media, including Facebook
• Visit or browse our website

How we use your information

We use personal information to:

• Respond to inquiries and provide quotes
• Schedule, perform, and manage landscaping and property services
• Communicate with you about appointments, projects, and billing
• Improve our website and customer experience
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

Third-party services

We use trusted third-party providers to operate our business and website. These may include:

• Jobber — to host and process quote request forms submitted through our website. Information you enter in the form is handled according to Jobber's privacy practices in addition to this policy.
• Vercel — to host and deliver our website.
• Meta (Facebook) — if you visit or interact with our Facebook page, Meta may collect information according to its own policies.

These providers may process data in Canada, the United States, or other locations. We take reasonable steps to work with providers that maintain appropriate safeguards.

Cookies and similar technologies

Our website may use cookies or similar technologies for basic functionality, security, and performance. Third-party services embedded on our site (such as our quote form) may also set cookies. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

How long we keep information

We retain personal information only as long as needed to fulfill the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal requirements. When information is no longer required, we securely delete or anonymize it where practicable.

How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on applicable law (including Canadian privacy law), you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal exceptions
• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details above. We will respond within a reasonable timeframe.

Children's privacy

Our website and services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were last made. Continued use of our website after updates constitutes acceptance of the revised policy.

Contact us

For privacy-related questions or requests, contact North Sarnia Lawn & Landscape at contact@sarnialandscape.ca or (519) 312-0493.